Frequently Asked Questions
Everything you need to know about your journey to healthier hair.
Are Polar Haircare products suitable for all hair types?
Yes, our formulas are dermatologically tested and designed to be inclusive, working effectively on straight, wavy, curly, and coily textures, as well as color-treated hair.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping may take 7-14 business days.
Are your products cruelty-free and vegan?
Absolutely. Polar Haircare is committed to ethical beauty. All our products are 100% vegan and we never test on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days for a full refund, minus shipping costs.
Do your products contain sulfates or parabens?
No, our entire range is free from harsh sulfates, parabens, and silicones to ensure your hair remains hydrated and healthy without chemical buildup.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.